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At ITK Perfumes, we want you to be completely satisfied with your purchase. We accept returns within 7 days after delivery for eligible items.
• 7-day return window from delivery date
• Items must be unused, unopened, and in original packaging
• Refunds processed within 7 business days
• Shipping charges are non-refundable
To be eligible for a return, your item must meet the following criteria:
Items must be in original condition with all packaging intact
Returns accepted within 7 days after delivery
All items must be in their original packaging
Original order confirmation or receipt required
Refunds are processed to the original payment method used for purchase. Please allow 7 business days for the refund to appear in your account after we process it.
| Refund Type | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 7 business days | Time varies by bank |
| Digital Payments | 5-7 business days | Refunded to original account |
| Bank Transfer | 7-10 business days | Processing time may vary |
Shipping charges are non-refundable. If you received free shipping, the standard shipping cost will be deducted from your refund amount.
If your item arrives damaged or incorrect, please notify us within 48 hours of receiving it. We will arrange for a replacement or full refund.
Items sent back without prior approval will not be refunded. Please contact our support team before mailing any returns.
Certain items cannot be returned due to health and safety reasons:
Exchanges are allowed for eligible products if stock is available. Contact our support team to check availability and initiate an exchange.
Reach out to our support team for exchange availability
Follow return process with original packaging
New item shipped once return is received and verified
Follow these steps to initiate your return:
Contact our support team before mailing any returns
Receive return authorization and instructions
Package and ship the item as instructed
Refund issued within 7 business days after inspection
Our customer service team is here to help with any questions about returns or refunds.
For help with returns, contact our support team before mailing any returns. We're here to ensure your experience is smooth and satisfactory.
